Caras Cakery
Terms and Conditions.
Introduction
Please read carefully the following terms and conditions as they constitute a binding agreement between you and Caras Cakery.
By using any of Caras Cakery services, you agree to these terms and conditions.
You must be at least 18 years old to accepts the Terms and Conditions.
We do not accept orders from persons under this age.
Prices
- All prices are non-negotiable and priced according to order, exact design and size of product.
- Following an enquiry, a quote is valid for 14 days. Caras Cakery cannot guarantee an order and time slot until full payment has been made.If more than 48 hrs has elapsed since the original quote, please check availability before you pay so as not to be disappointed.
Deposits, balance of payment and Cancellation Policy
- All Orders and Booking Dates are only secured upon Cara’s Cakery receiving full payment. Collection times will be agreed with Caras Cakery and is dependant on time slot availability on that date.
- During peak times there will be set collection times.
- Once an enquiry has been made full payment must be made in order to secure your order, date and collection slot. I reserve the right to cancel any request if the payment is not made within this time frame.
- Caras Cakery retain the right to cancel the booking in exceptional circumstances beyond their control, such as fire or ill health, during such times, a full refund of monies paid will be made as soon as practically possible.
- Once full payment has been made, any requested changes in design, date and collection time are at the discretion of Caras Cakery and may not always be possible.
- Cancellation will only be accepted up to 72 hours prior to agreed collection. If cancellation is made outside this time, Caras Cakery reserves the right to retain full payment.
Advance Ordering
- Each product is made to order so although every effort is made to ensure consistency, small variations may occur from the colour and design requested.
- For floral cupcake bouquets orders, 48 hours’ notice is required.
Best Before Date/ Storage Conditions
- Our products are baked to ensure they are fresh on the date of your event and not just for collection.
- I cannot guarantee the quality of the product if the product is consumed more than 24 hrs after the event.
- My products are made of entirely natural ingredients and do not contain additives or preservatives. However, if food colourants are requested, please refer to the allergen list for more information.
- YOUR PRODUCTS NEED TO BE KEPT AT ROOM TEMPERATURE IN A COOL DRY ROOM AND MUST NOT BE REFRIDGERATED (unless of course its 18-20oC then store in fridge and remove one hour prior to serving) .
- Caras Cakery will not be held liable if items are not consumed during the recommended time frame, or if damaged due to incorrect handling/ transportation or are stored in the incorrect manner. It is the purchaser’s responsibility to ensure the storage conditions are adhered to. Please refer to Cake Care Guide provided with the product.
Non edible Items
- Some products contain inedible items. You will be advised if your product has a non visible product such as cake support dowels or non edible cupcake toppers. Refer to your custom Cake Care Guide to confirm which items require removal before consumption.
- It is the customers responsibility to ensure these are removed before consumption eg support dowels in tiered cakes, ribbons and cake toppers etc.
Collection
- Products can only be collected from my premises at the prearranged time and date. The collection address for all orders is Firies and the full address will be supplied to you on placement of your booking. If you live within 10 k of Firies and delivery may possibly be arranged at a small charge.
- It is your duty to examine the product upon collection to ensure that the order is correct and acceptable.
- Please refer to Cake Cara Guide provided with the cake. Transport cake on car foot well or boot but not on the seat (risk of damage). During hot weather, I advise that the car air Con has been activated 10 minutes prior to placing the cake in the car to ensure that the car temperature doesn’t melt and damage the buttercream and design.
- Caras Cakery is not liable for any cake product damage once it has left the premises and is solely at the responsibility of the purchaser to transport cake to venue. This is especially in the case of cake damage directly due to non-concordance of transport cake guide.
Refund Policy
- In the event whereby the cake or cupcake is not to the customers satisfaction or standard , the customer is required to return the cake/cupcake to Cara’s Cakery within 24 hours of the event in order for investigation to be undertaken. If Cara’s Cakery are at fault a full refund will be made.
Ingredients and Special Dietary Requirements
- All my ingredients are of the highest quality and are freshly prepared without the use of preservative in the sponge.
- Upon ordering Caras Cakery will ask the customer about consumer allergies. Caras Cakery is not liable for allergies not declared prior to consumption which have resulted in allergic response or requiring emergency medical treatment.
- I do not provide a dairy or gluten free product. Nuts are used in my domestic kitchen and although business and household ingredients are separated Caras Cakery cannot guarantee nut contamination to products.
- Product ingredients can include eggs, flour, cocoa, sugar, milk, margarine and butter. Allergen alert stickers are placed on packaging of all products highlighting allergen used.
- Note: if a colour other than natural buttercream has been requested there will be food colour additives within the buttercream. If you require more detailed information about colour additives before placing an order please contact me to discuss. A comprehensive list of food colour additives used is noted in the allergen list below.
Allergens & Dietary Warnings
- Please be aware that although ingredients such as nuts and other allergens may not be in the product, they are still used in my domestic kitchen so Caras Cakery cannot guarantee that any of my products are allergen free. If you chose to place an order this will be at your own risk.
Allergens noted in bold:
Celery, cereal, crustaceans, eggs, fish, lupin, milk, molluscs, mustard, peanuts, sesame, soybeans, sulphur dioxide and sulphites and tree nuts.
Food Colourants
Professional food colours are used in the buttercream in Cara Cakery products which may vary from product to product depending on colour choices made. The food manufacturer’s state the various allergens are used in the factories producing their products and therefore cannot guarantee they are allergen free.
Food colourants contain various ingredients and additives which can include the following. If you need information about specific colours for your order, please contact CarasCakery.
Glucose Corn Syrup, sugar, modified starch, E100, E101, E102, E106, E107, ,E120, E123, E127, E128, E131, E132,E133, E140,E141, E142, E150, E151, E153, E154,E155,E160, a/b/c/d/e/f, E161a/b/c/d/e/f/g/h, E162, E163,E170,,E172,E173,E174,E175,E180, E181, E202,E211,E330,E331, E406,E422.
Warning: The following E numbers may have adverse effect on the activity and attention in children: E110, E104, E122, E129, E102, E124
Publication & Photography
Caras Cakery reserves the right to use any images of my products for publication on social media and other publications. The copying of any Caras Cakery product image for gain is prohibited without prior consent,
These Terms will be ruled by and construed in accordance with Irish law.
I have read and accept the above Terms and Conditions
Signed
Print Name Cara Kumah ( Caras Cakery Proprietor)
Date 9th Aug 2024